•1 min read•from Hawaii News, Advice, and Aloha
Is Target trying to go out of business?
Our take
Is Target trying to sabotage its own success? Recently, the retailer removed numerous self-checkout stations, replacing them with only a few manned registers, leading to long lines and frustrated customers. One shopper shared their experience of abandoning their items after facing a 20-minute wait. While the crowded store might suggest profitability, the overwhelming lines raise concerns about customer satisfaction and retention. Will shoppers continue to endure these delays, or will this shift ultimately drive them away? The future of Target's approach hangs in the balance.
I hate that they removed all the self-checkouts, but whatever. I can go back to cashiers like we all used to... Except they replaced about 20 self-checkouts with 3 manned sections with 2-3 registers, and 1 person actually at each group of registers. The lines were so crazy I just went and put my stuff back on the shelves and left.
I suppose you could say that the lines are proof that they're still making money, but I'm not sure that's the case. That's a whole store's worth of people being jammed into 3 registers and I don't think people will stomach a 20 minute wait for long.
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