•1 min read•from Hawaii News, Advice, and Aloha
Cancelling hawaiian telecom - sketchy request form custome service
Our take
Cancelling services with Hawaiian Telecom can be a frustrating experience, particularly when navigating their customer service protocols. Recently, I reached out to their 24/7 customer service line to initiate the cancellation process. To proceed, I was asked to provide my online account password, which made me uncomfortable. The representative then proposed an alternative: I would receive a link to upload a picture of myself holding my ID. This request felt sketchy and raised concerns about privacy and security. Has anyone else encountered similar challenges while trying to cancel their internet service with Hawaiian Telecom? Sharing experiences might help shed light on these unusual cancellation procedures.
Called their 24/7 customer service line. To proceed with cancelling, they ask for my password for my online account, which I told them I wasn't comfortable with. Then they said they'll send me a link where I'll have to upload a picture of myself holding my ID. Has anyone here experienced anything similar when trying to cancel their internet with Hawaiian Telecom?
edit --> customer service***
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#Hawaiian mixology#Hawaiian Telecom#customer service#cancelling#online account#password#ID upload#internet cancellation#24/7 support#request form#sketchy request#service line#customer experience#security concerns#live chat#personal information#verification process#picture ID#user experience#support link